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Guestbook

Guestbook

#1 on Trip Advisor for Quebec City!

Perfect in Every Way

by Debbie Wiener

The rooms are well appointed, the location can’t be beat, the staff is remarkable...but the morning picnic basket-c’est si bon!!! We loved it!

Wonderful Staff!!  Excellent in every way

by Laur & Mark Dufresne

We stayed for 3 nights in the Queen size room next to the elevator. We loved the room as it was very charming and felt like home. We were happy to be near the espresso machine (across the hall)! The room has double doors and was very quiet. We had the Continental Breakfast that was included when booking with the hotel. It was delicious!! There was so much included we requested not to have all items delivered the next few days. The room was spotless and had 2 bottles of water included and replaced daily. There was also flavored water and fruit in the common room. The staff was AMAZING!! So friendly and helpful! My sister and her husband had another room in the hotel and they left a message for her on checking in. They greeted us by name. We loved the restaurant next door!! We brought several bottles of honey home from the bees on top of the roof garden. (It's on the 3rd floor with a nice bee viewing window). We both said that we wished every hotel exprience was as wonderful as what we had here! To the staff: Thank you for a fantastic stay!! Laura & Mark

Excellent hotel

by Karen jorgensen

My family and I stayed at the hotel for four nights and it one of the best hotel's we have stayed at. The staff was extremely nice and helpful and the breakfast provided was plentiful and delicious. The hotel is within walking distance to some fantastic restaurants and all the tourist attractions. The guaranteed parking spot in the garage was a bonus. I would recommend this hotel to anyone going to visit Old Quebec.

Perfect Honeymoon Spot

by Tim and Ruth

From start to finish, our week-long stay in the Quebec Room exceeded our expectations. The room was inviting, spacious, secluded, and full of luxurious detail. The bathroom was enormous. The location on the basement level was actually perfect, quiet and tucked away, but not in a way that felt in any way less inviting. We had contemplated where to travel and landed on Quebec city after seeing what a magical location it appeared to be. This hotel, only a few-minute's walk from so many beautiful parts of the old city made it the ideal destination that we hoped it would be. The atmosphere and close proximity in the center of old Quebec was perfect, inviting us out to enjoy and explore while also not overwhelming us with the pressure to exhaust ourselves with seeing the sites. The city was wonderful, but by the time we left, the hotel itself had worked its way to the top of our list with so many favorite memories in so many ways. The staff took note that it was our honeymoon, leaving us a welcoming card and complementary chocolates. Their generosity continued. One day when a portion of the breakfast basket spilled onto the bedding, they responded with complimentary champaign. The amenities and hospitality that guests enjoy far surpasses any I have experienced. Breakfast delivered in a basket is a brilliant touch. The contents were beautiful and delicious. In addition the common room on the main floor boasted fresh fruit, vegetables, coffee, espresso drinks, and infused water throughout the day. Additional surprises were the fresh popcorn and a DVD selection, a small library of books, large umbrellas and a boot dryer for rainy days. We will most certainly be returning to Hotel Du Vieux. Kudos goes to the management and staff who have truly raised the bar to create a unique and inviting retreat in the center of a charming city.

One-of-a-Kind Staff

by Grateful Marie

While in Quebec last summer I stayed in your wonderful hotel. I was especially impressed by how friendly and helpful the staff was. On my last day, I bought a pair of earrings. The second time I wore them, I lost one. I did not remember the name of the shop or have the receipt. All I remembered was that it was on Rue St. Jean, a block or so from the hotel. I called the hotel and spoke with Kristin. She did not know which shop I meant, but promised to look for it on her way home. The next day she emailed me with the name and Facebook address of the shop. With that information, I was able to call the shop and make arrangements to have a new earring made. No wonder I was so impressed by the helpfulness of the staff!

Anniversary weekend

by Andrea and Mike Olesnevich

We stayed here for 4 nights to celebrate our 50th. First impression: we loved the modern mix of contemporary with interior stonework in this hotel - lots of charm. We had a room overlooking Rue St.-Jean and could see all the activities on the street and easily walk to see street performers! Staff were so kind and available for a quick chat or to help with questions or area sightseeing. Our room was very nice, quiet, clean, bed was comfortable as was one side chair (wish there was two) for reading and a really nice bathroom. We booked thru the hotel and received a delicious breakfast basket hanging on our door each morning - more than filling. Coffee, tea and filtered water and a fridge were in the room. We were a short uphill walk to tours and sights and the funnicular. Lots and lots of shops, restaurants and pubs are in the vicinity. Check-in was easy and parking was one block away in an underground garage. I'm so glad we stayed in this conveniently placed hotel. We had a great time.

Perfect in every way

by BArbara & David

Visited Ouebec in May and stayed at the Hotel Du Vieux in Old Quebec for two nights. Most helpful staff, reasonable and easy in and out parking, plus easy walking distance of shops, restaurants and points of interest. Perfect stay, beautiful hotel.

Wonderful Staff

by Betty and Roger Hilton

My wife and I had a wonderful stay on March 13th. The King size room and amenities plus delicious cappichino machine in the lounge . And delicious Breakfast basket hanging on our door in the morning added to the pleasant overall experience. But the Staff response to our self made problem is what makes this hotel the Best. We had left the Hotel in the morning and we were almost back to the US border when we both realized that we had not removed her jewelry from the safe in our room. Upon calling the desk the staff immediately secured our treasures and assured us they would protect them. We were not returning home for another week. The hotel said they would wait until we returned home and ship them to us requiring a signature and insuring the items for their value. What incredible service and what a pleasant though scary experience. We cannot praise enough the service we received at this wonderful hotel. Betty and Roger

FELT LIKE HOME

by James

Arrived Feb 26 for 11 days for our anniversary but could have stayed much longer. Loved sitting by the fire in our room or in the restaurant watching the snow. Staff were all wonderful, recognised and genuinely greeted us every time. They even arranged a nice and very unexpected surprise for our anniversary. Wonderful central location, lovely ambience, comfortable, quiet and liveable room - absolutely nothing to fault. Highly recommended

Rated the #2 hotel in quebec but it was the #1 all time favourite for us!

by Madeleine Johnson

Loved the hotel . Thank you to all the fabulous staff. You made our vacation. I am surprised you are only a 3 star hotel. HVQ deserves more in my books. We will be back this winter.

Perfect…is all i can say!

by Hannah

Feb. 24th,2015 was our second stay at this amazing hotel. Can't comment enough about the cleanliness of the rooms, the homey feeling sitting by the fire, the friendly accommodating staff. Our visit this time included time spent at a hospital in the area...having this hotel to come back to was just what we needed to de-stress.

wonderful stay, wonderful memories

by Kelly

After doing much research we booked the lovely Hotel du Vieux-Quebec for a three night first time trip to Quebec City. It is a fabulous location as an anchor to get around the walled city. From the moment of check in the staff were very hospitable and eager to please. They were helpful with directions and suggestions throughout our stay. The room was very clean and comfortable and everything is fairly new. The lounge is a bonus that all guests can use for computers or reading. The room has everything you need for a relaxing stay and is close to all the main attractions and the many restaurants and shops of Rue St. Jean. The unique idea of a french picnic basket filled with morning breakfast treats being delivered to your door (they don't wake you up; they just hang it from a hook on your door) is a very lovely and appreciated feature. We would highly recommend this hotel and we will definitely be returning.

Terrific Hotel!  Wonderful staff!

by Chad and Kim Williams

Spent 4 nights recently during the Fete de Nouvelle-France and could be more pleased. Everything about our stay was great. The room was excellent, very clean and comfortable and all the staff were wonderful and we thank you for helping to make our stay so memorable. We always enjoy our stays in Quebec City. We fell in love with the city during our honeymoon 20 years ago and after celebrating our 20th anniversary there last week the love affair continues. We look forward to staying here again soon!

Director of Community Relations

by Colleen Rideout

My family and I thoroughly enjoyed the comforts of this hotel. Clean, beautifully decorated, designed and professional staff made our stay welcoming. Close to all amenities and informative staff made our navigation stress free. We will recommend to our friends and family in Ontario to visit.

Favourite Quebec City Hotel!

by Laura Healy

The weekend of December 13 to 15 this past winter was my husband and I's second time staying at this lovely hotel. The first time we stayed with my parents and this most recent time we stayed with his mother and step-father. Each side of our family absolutely loved it. The location is amazing, the rooms are great, and the breakfast in the morning is absolutely amazing. Waking up at 7:30am each morning and having my freshly delivered croissants and baked goods in front of the fire was one of my favourite parts of the trip. It saved me from going out to Paillard and getting them myself and it also allowed my husband and I more time to lounge in the room in the morning and watch the snow fall before we ventured out for the day. The service is amazing and the bilingual staff are so nice!! They gave us great recommendations for restaurants and were so kind and polite. A bonus for our December trip was the hotel had a great deal on and we were able to get a King size Bed with a fireplace in the room at a discounted price. We searched through travago, hotels.com, expedia and we did not find a better deal! So make sure you always double check with the hotel as they may have a room special on! I will continue to recommend this hotel to my friends and family!

Winter Break in Quebec

by DD

A friend of mine and I decided after Christmas to enjoy a few days in Quebec City. We booked a room at Hotel du Vieux-Quebec and we were thrilled with our stay. The location is fantastic and the staff was very helpful. Parking was a short distance away and we never used our car while we were there. Everything was within walking distance. I would stay here again and again.

it’s all about the guest

by Frank DeSimone

While the weather was brutally cold, the hotel was warm and inviting, the fireplace in the room was enjoyable, and the staff was friendly and helpful. A snowstorm was raging the day we checked out, and getting a taxi to the airport was questionable. There was only one person at reception and she was trying to accommodate several people checking out, and also arrange taxis. Then, in came another hotel employee, on his day off, to help guests get to the airport; he knew it would be a difficult day. He called for taxis and organized guests to efficiently share rides. We all made it to the airport in time for our flights. Just one example of the extra care provided to the guests of this wonderful hotel.

A Truly French Canadian Hotel

by Larry W.

A truly French Canadian Hotel. Great staff & location. One of the best hotels we have stayed at in the world! Merci.

The major hotels around the world would do well taking a leaf or two from this little hotel’s book.

From the friendly, helpful staff at reception, to the exquisite comfort of the room, and of course the delicious fresh baked pastries from the nearby boulangerie, delivered to your room for breakfast, this is one hard act to beat! Although our room was only a standard queen room, it had us feeling pampered from the very moment we arrived. The attention to every detail such as the choice of pillow firmness to go with the very comfortable bed, the tasteful placement of the small table and two comfy chairs, the easily accessible power points for charging all one's gadgets, is very refreshing. The major hotels around the world would do well taking a leaf or two from this little hotel's book. In addition, the location is unsurpassable, due to its proximity to all the attractions in the old city. Everything is within easy walking distance, including the railway station. It is hard to fault this hotel, but two relatively minor things detracted from our otherwise perfect sojourn: the early morning noise of traffic from the street below our room 208, and the absence of any other mirror apart from the one over the handbasin in the bathroom

Keep doing what you are doing

by Morisette

We are so pleased with the Hotel's environmental efforts!

Thank you

by Aleksander

Couldn't have asked for a better hotel, the staff are extremely friendly, and everyone seems to care about the customers. Will definitely be returning.

Thank-you

by Tracy and Guy

Good afternoon, The reason I am e-mailing today is to tell you how much my boyfriend and I appreciated all the assistance we received right from the time we arrived. I was in a fair amount of pain and shock which left my boyfriend to do so much work parking, getting meals up to the room, finding a pharmacy to name just a few things... We believe it was 'Kim' at the front desk while we were there...we CANNOT thank her enough she helped with all of these things AND as well as being an empathetic 'ear'. Unfortunately my need to return home to(Ontario)for further hospital care, we could not stay the second night. We were so sad that we could not fully enjoy your hotel due to circumstance, but, we will not hesitate to return to your hotel when we are able. My boyfriend could not say enough good things about how nice the room with the fireplace downstairs was, the restaurant ... I am still on crutches until the end of May 2013 and have wanted to send this e-mail to you for so long. Thank you so much again,

Attention Justin & Kim

by Judy

Hi Justin & Kim, We had the pleasure to stay at your lovely hotel from 21st of June to the 26th for 5 nights in Room #208. I just wanted to let you know about wonderful Emily, your front desk clerk. She always went that extra mile to make our stay extra special. We will certainly highly recommend your hotel to our friends. Sincerely Judy

Emilie Leduc

by Johanne Weerasinghe

Dear Kim Therien, Pierrot Martel et Mr Justin Keating I would like to start by thanking your staff for a wonderful experience, but a special mention should be made to Emilie Leduc who went our of her way to extend her customer service to our family. we arrived on Sunday July 28 to find out that we could only lodge 4 in the room while we were five. we arrived around 8:00pm She followed up immediately and was able to make us stay. She did ecerything to ensure our family was made comfrtable. After dinner which was late we returned t our romm around 11:00pm to find out there was water leaking from one of the pot lights in the ceiling. we contacted front desk and once again Emilie went above and beyond her duties to ensure our family had proper accomadations ina sold out hotel. My family and I would like to extend our grattitude to Emilie Leduc. Thank you for a wonderful stay with great staff. Very Much appreciated. Thanks

Message

by Bill Beck

We stayed with you last week and had a wonderful time. We were in room 110 and realized after several days that even when the air conditioning was blowing the baseboard heater under the window was on. We were getting cooled and heated at the same time. The room was comfortable but I'm sure it was costing you extra. I had intended to tell the front desk but I forgot. Thank you again for a delightful time.

hello

by Elsa

I stayed in your hotel recently and received a link to review the stay soon thereafter. The link did not work so I thought I would write and say that our stay was absolutely wonderful, especially because all of your staff were extremely helpful and considerate, and we will certainly come back.

Excellent Experience

by Traveler

We stayed two nights at the Hotel du Vieux Quebec. Our room was perfect from the in room small refrigerator for our lunches, to the wonderful breakfast basket hung on our door each morning, to the incredibly comfortable bed and quiet room. It was a perfect stay! The staff go out of their way to make sure your needs are met. We even were surprised with a room upgrade upon our arrival. The location is in the center of everything in the Quebec City. We are also thrilled that this hotel is a neutral carbon establishment. They are truly taking care of our environment. THANK YOU!!